Privacy Statement

Pursuant to the General Data Protection Regulation (Official Journal of the European Union, No L119 / 1 of 4 May 2016)


This privacy statement applies to the confidentiality of personal information collected in the process of registering Customers of the Website or in the process of registering the Beneficiary of the notice of products and actions of the Website

This Statement of Privacy is an integral part of the FOM General Terms and Conditions and the FOM Web Store General Terms and Conditions.

FOM d.o.o. as a service provider of the website complies with the regulations in order to protect the privacy of its Customers and Users, and in particular the EU General Data Protection Regulation. This document describes how the processing manager of FOM doo, Kovinska 27, 10090 Zagreb (hereinafter referred to as FOM) processes personal data.

FOM d.o.o. undertakes to protect the personal information of customers in such a way that it collects only the necessary, basic customer / customer information necessary to fulfill our obligations; informs customers on how to use the information they collect, regularly gives customers the choice of using their information, including the ability to decide whether or not their name should be removed from the lists used for marketing campaigns. All customer information is strictly kept and is only available to employees who need it.

All employees of FOM d.o.o. and business partners are responsible for upholding privacy principles.

Customers are hereby directed to (hereinafter referred to as "Customers") or to recipients of FOM Product and Action Notices (hereinafter "Users") to read all of the information provided on this page to help them understand what information FOM d.o.o. collects and processes, for what purpose, on what legal basis, with whom and why it shares, what safeguards it implements, and what your rights are regarding access to personal data, rectification, erasure and your right to object.

FOM d.o.o. protects the privacy of service users in such a way that when using the requested services and providing information with our services, we use only information that the user agrees to provide.

We undertake not to sell, disclose or share personal information with third parties. Any Buyer or User who has any questions regarding personal information can send an e-mail to

By accepting this Privacy Statement by clicking on the registration of the Buyer, or by logging on to the Website of the recipient of the FOM Product and Action Notice, the Buyer or the User confirms that they have read, understood and agree to the processing of personal information as this Statement establishes them.

When registering a person for the Buyer Website, FOM d.o.o. will ask the prospective Buyer to provide certain information about themselves (personal information) such as first name, e-mail address, username and password.

FOM d.o.o. will, upon signing up, request from the Buyer certain personal information such as name, e-mail address, username and password.

The Buyer confirms that he / she agrees to the processing of personal data by clicking on the login button.

When registering a person for the Beneficiary of the Recipient of Product and Action Notice at, FOM d.o.o. will prompt the prospective User to enter information about themselves (personal information), namely: name (optional) and e-mail address.

Giving personal information is the decision of the Buyer or the User, respectively. If the Buyer or the User does not provide the required mandatory information for a particular activity that requires them, they will not be allowed to engage in such activity, since without this information the activity will not be technically feasible.

In addition to this information, we automatically collect information from your computer, which may include an IP address, and there are situations where we automatically collect other types of information such as the date and time of access to, hardware information, software or the browser you use, as well as your computer's operating system, version of the application, and your language settings.

We may also collect information about the clicks and pages that are displayed to you. FOM recommends that Customers take care of their login password for the website account. We recommend combining uppercase and lowercase letters and numbers when choosing a password character combination, and be sure to use a password of at least six characters. We recommend changing your password periodically (at least annually).

FOM collects and processes personal information of the Customer of the Website for the purpose of conducting secure authentication of the Customers accessing the Website, realization of the contract on purchase of goods or services, delivery of goods to the Customer, communication with the Customer , possible legal procedures related to the implementation of the contract, and partly apply automated processing processes in order to constantly improve our processes in the interests of the Customers, to make the offer for the Buyer more individual and to adjust our offer of products and services as much as possible to the habits and needs of the Customers.

FOM collects and processes personal information of the Beneficiary of the Product and Actions for the purpose of sending notices, invitations to participate in prize competitions through emails, social networks or other communication channels to which you have previously applied, and any legal procedures related to the implementation of the contract.

We do not collect child information. If we believe that such information has been transmitted to us without the consent of the parents or guardian of children under the age of 16, we will remove it without delay. Minors under the age of 16 are not allowed to use the website. No part of the Website is designed to attract anyone under the age of 16.

The Buyer enters into a contractual relationship, which is the basis for the purchase of products and services of the customer's choice on the website, which is contained in the Customer by entering his / her personal data and confirming (clicking) the acceptance of the General Terms and Conditions and this Privacy Statement General terms and conditions of business and therefore the processing of this personal information is legal because actions are taken at the request of the Buyer to realize the purchase of products and services at the request of the Buyer.

A user who submits a product and promotion notice by entering his / her information on the website and by double confirming the correctness of the mail address, gives his / her consent to the processing of his / her personal information. The User may withdraw the consent at any time by notifying the e-mail address of the personal data protection officer

FOM will not share the personal information of the Buyer or User with other parties except in the following cases:

FOM will, when required by the implementation of a contract to purchase products or services to the Customer's request, share the Customer's personal information with:

  1. Providers of goods distribution services with which he has a permanent contract and for this purpose for fulfilling orders, delivering packages, sending land mail and e-mail. The distribution service provider may request the Buyer to see his identity card at the time of delivery of the package when personally picking up the goods, all for the purpose of realization of the package delivery service and records of who has received the package. If the Buyer refuses to provide this information, the package will not be served.
  2. Providers of authorized service in the event that the Customer complains, advertises the product and needs a product review or requests service of the product he has purchased, all for the purpose of realization of repair, servicing or inspection of the product by the authorized service.
  3. Banks - card companies in case of complaint or correction of the transaction.


The period during which personal information will be stored

FOM stores the personal information of registered Customers of the FOM Website for a period of time for the purpose of the processing. FOM stores the personal information of registered Recipients of Product and Action Notices for a period while the purpose of the processing is being fulfilled, which is the period until the registration is active.


Access and correction of personal information

The Buyer and the User at any time have the opportunity to access their personal information upon registration on the site and access to "My Profile" where the Buyer can revise his personal information which he has shared with FOM. The Buyer and the User may request and receive from FOM complete information about the personal data stored, as well as correction thereof by sending an email to the e-mail address of the personal data protection officer:


Deleting Personal Data (Right to Forget)

The Buyer and the User have the right at any time to request the deletion of personal data (right to be forgotten). The buyer can do this by requesting to the e-mail address of the personal data protection officer and the data will be deleted without delay. The user has the opportunity to submit a request for deletion in any notification he receives from FOM by e-mail, or he can send an e-mail to the e-mail address of the personal data protection officer stating that his personal data is deleted.


Right to object

If, despite all the personal data protection measures taken, you believe you have grounds for objection, please contact the e-mail address of the personal data protection officer Of course, you have the right to report to the supervisory authority of the Personal Data Protection Agency.


Security measures for personal data protection

The collected data is in electronic form and protected by an SSL certificate that encrypts the data, thus ensuring that communication between the Buyer's computer and the Customer and the FOM is carried out by a secure protocol. The FOM takes data protection seriously and takes various precautions to protect personal information. Unfortunately, no data transmission over the Internet or any wireless network can be 100% secure. As a consequence, although FOM enforces reasonable data protection safeguards, it cannot guarantee the protection of any information transmitted to or from the website and is not responsible for the actions of any third party who receives such information. The FOM may decide to store personal data with providers within the EU only extraordinarily outside the EU. It will only do so if there is a European Commission decision on the suitability and security of the country and compliance with binding rules on the protection of personal data.


Modification of the Privacy Statement

This Privacy Statement may be modified by FOM at any time by posting the amended text of the Privacy Statement on the Internet at This is why FOM invites Customers and Users to periodically review this Privacy Statement, which will indicate new changes, if any, in the previous period. If the Buyer or the User does not agree with this Privacy Statement, we instruct the Buyer and the User to leave and not access and use the Website Modification of the privacy statement will take effect immediately after its publication on the website The continued use of the Website by Buyer and Customer after the changes take effect implies that Buyer and Customer acknowledge and accept the amended Privacy Statement.


Cookie Policy

Cookies and other tracking technologies can be used on the website in various ways, for example to make the website work, for traffic analysis or for marketing purposes.

A cookie is a small size of data stored by a website on a visitor's computer or mobile device. The cookie allows the website to "remember" visitors' actions from previous visits. Most browsers allow the use of cookies, but the user can delete them at any time or set a cookie bar on the browser. The most common reasons for using cookies are: identifying visitors, remembering specific user preferences, helping to enter information already entered during previous visits, collecting data for analysis, and promotional campaigns.

Cookies can be classified as:

  • Session cookies - are stored on your computer and are automatically deleted when you close your web browser. They allow the website to receive temporary information, such as comments or the status of a shopping cart.
  • Persistent cookies - They remain in your web browser after closing and usually have an expiration date. FOM uses persistent cookies to facilitate access for registered users. They store information such as your username and password, which allows you to use the Remember Me functionality when logging in, so you do not have to enter your username and password every time you visit
  • First-party cookie - These come from the website you visited and may be temporary or permanent. They allow web pages to save information that is used when a user revisits a web page.
  • Third-party cookies - There are several third-party services that store limited cookies (Facebook, Instagram, Google Analytics and AdWords) for the user. These cookies are not set by and are most often used to assist in the interpretation of user behavior and marketing purposes.


What options are available to you?

In browser settings such as Internet Explorer, Safari, Firefox, or Chrome, you can specify which cookies you want to accept and which to reject. The place where you can find the settings depends on the type of your browser. Use the "help" option in your browser to find the settings you need.

If you choose not to accept certain cookies, you may not be able to use certain features on


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