Terms of Use


The FOM Websites or "WebShop" may be used for your private use at no charge to you, according to the Terms of Purchase below. Please read the following Terms and Conditions of Purchase carefully before using www.fom-glass.eu or FOM WebShop for the purpose of purchasing products advertised on the same product or obtaining information about a particular product. When you access the purchase of our products through online purchases or visit these websites to obtain information about a particular product, it is considered that you are familiar with and agree to these Terms of Purchase, otherwise FOM d.o.o. is relieved of all liability. If you do not agree to these Terms of Purchase then do not use this site for the purpose of purchasing products or obtaining information about them, but visit our FOM showroom where our professional and friendly staff will provide you with all the necessary information and where you can purchase products from our sales range.


Interpretation of terms

The seller is the company FOM doo, Zagreb, Kovinska 27, OIB: 13158234953, phone number +385 1 3498 300, fax: +385 1 3498 312, e-mail: info@interfom.hr.

FOM WebShop is a www.fom-glass.eu web site owned by the Seller and use of the Seller is free of charge, until you contact your network operator for access to the Internet and use of remote data transmission and fees for providing such service.
Online shopping or online shopping is about buying a product through FOM WebShop.
Products are all products featured on FOM WebShop that can be purchased online.
Use of "FOM WebShop" is access to www.fom-glass.eu to obtain information about the content of the Web and / or to make an online purchase.
FOM WebShop user is any person who uses the www.fom-glass.eu website for the purpose of purchasing products advertised on the same site or obtaining information about a particular product.

A buyer is any person who, after reviewing and selecting a product, has registered its information and ordered the product.

Retail price is the price that is displayed with each product and is expressed in Croatian Kuna (VAT included).
Accepted offer is the offer that made the payment.
The contract of sale is concluded between the Seller and the Buyer at the moment when the Buyer pays the goods.


Pre-contractual notices

Pursuant to Article 57 of the Consumer Protection Act, the Seller must inform the Buyer in a clear and understandable manner about:

  • the main features of the good or service, to the extent appropriate with regard to the good or service, and the medium used to transmit the notice to its name and address, telephone number and, if applicable, e-mail address, where applicable, name and headquarters the trader on whose behalf and / or for whose account the geographical address of the place of business is located, or the geographical address of the place of business of the trader on whose behalf and / or for whose account he acts, to which the consumer may address his complaints, if that place is different from seats referred to in item 2 of this Article to the retail price of a good or service, and if the nature of the good or service does not allow the price to be calculated in advance, the method of calculating the price and, if applicable, other costs of transport, delivery or postal services, or these costs may be charged if they cannot be reasonably calculated in advance by the costs of using the remote communication means for the purpose of contracting contract, if these costs are not charged at the basic tariff terms of payment, terms of delivery of goods or provision of services, time of delivery of goods or services and, if any, method of resolving consumer complaints by the trader, terms, deadlines and procedure for exercising the right to unilaterally terminate the contract as well as the form for unilateral termination of the contract in accordance with Article 74, paragraph 1 of this Law, in cases where this right exists that the consumer is obliged to bear the cost of returning the goods in case he exercises his right to unilaterally terminate the contract referred to in Article 72 of this Law, that is, on the cost of returning the goods, in the case of distance contracts, because of their nature, the goods cannot be returned by mail in the normal way that, in the event that they exercise their right to unilaterally terminate the contract referred to in Article 72 of this Law after made a request in accordance with Article 64 or Article 70 of this Act, the consumer shall be obliged to pay the trader a reasonable part of the price in accordance with Article 77, paragraph 7 of this Act, that the consumer cannot exercise the right to unilaterally terminate the contract referred to in Article 72 of this Act, in cases where, pursuant to Article 79, this right is excluded, on the assumptions under which the consumer loses the right to unilaterally terminate the contract

  • the existence of liability for material defects in the services or assistance offered to the consumer after the sale, and the conditions of use of those services or assistance, if provided by the trader, as well as any guarantees issued with the goods or service, to the existence of appropriate rules of conduct for the trader, as defined in Article 5 item 18 of this Act for the duration of the contract, if the contract is concluded for a fixed period, that is, the conditions of termination or termination of the contract which is concluded for an indefinite period, that is, which is automatically extended by the minimum period within which the consumer is bound by the contract, if there is a deposit or other financial insurance that the consumer is obliged to pay or obtain at the request of the merchant, as well as the terms of payment of that deposit, or the terms of obtaining other financial security, if applicable, of the functionality of the digital content, including the necessary technical protection measures for those contents, if applicable, of the interoperability of the digital content device with a computer or software for which the trader knows or should know the mechanisms of court settlement, and the systems for compensation, and the way they the consumer can use.

All the above notices, ie those which are necessary under the Consumer Protection Act, are in these Terms of Purchase.


Terms of purchase

Through "FOM WebShop" it is possible to buy products only in the territory of the Republic of Croatia, which implies delivery of purchased products exclusively in the same area.Using "FOM WebShop" means that the user is aware of and accepts these Terms of Purchase.
The seller disclaims any liability for any disputes that may arise from the failure of the FOM WebShop User to read the Terms of Purchase.



The buyer can only be an adult and a capable person. Contracts on behalf of and for the account of minors and persons who are completely incapacitated may be concluded by their legal representatives or guardians, and partially capable persons may conclude the contract only with the consent of their legal representative or guardian. The Seller assumes no responsibility for acting contrary to this provision.
Users of "FOM WebShop" are obliged to provide accurate, valid and complete personal information when filling out the registration form, and the contrary action authorizes the Seller to deny such user access and / or realization of all or part of the services offered by "FOM WebShop".


Ordering a product

Due to the large number of orders placed simultaneously on FOM WebShop, product availability information may not be identical with the stock and warehouse status of FOM suppliers. This situation is extraordinary and does not last long.

Online purchases can only be made if the Buyer registers at the designated site on "FOM WebShop". When filling out the registration form, the Buyer is obliged to provide accurate, valid and complete personal information. The Buyer is authorized to choose the possibility for the Seller to inform him about new products, products on the stock and the like (newsletter). After successfully completing the registration (all required information correctly filled in), instructions for confirmation of registration and e-mail will be sent to the Buyer's e-mail address.
Products on FOM WebShop are ordered via shopping cart and are irrevocable. The Seller agrees to take all necessary measures and to employ all possible resources to fulfill the delivery of the ordered product within a reasonable time. In case the Merchant is unable to deliver any product because the ordered product is out of stock or can no longer be ordered from the supplier, he will contact the Buyer by e-mail and / or telephone regarding the replacement product or cancellation of the ordered product. All other products ordered will be shipped.


Prices of products and services

Prices displayed on websites, advertisements and catalogs are expressed in Croatian Kuna (VAT included). Shipping costs are not included in product prices. Prices, payment terms and special offers are valid only at the time of ordering and / or payment and are subject to change without notice.

Price is fixed for each individual product. The process of entering a price on a website for each product is subject to multiple levels of control, but nonetheless there is a possibility of human error. Such situations are extraordinary and for them the FOM d.o.o. apologizes to its customers in advance. FOM will be forced to inform customers of the situation, the wrong price and the inability to deliver the ordered product with the wrong price on the specific order.


Warranty Statement and Terms of Service

All products for which the Seller gives a warranty are subject to the warranty terms set out in the warranty card. The buyer is obliged to keep the invoice and the warranty card for the entire warranty period. Seller warrants that the product used in accordance with the enclosed instructions and warranty card will function properly within the warranty period. In case of defect and other possible material defects, the Seller undertakes to repair or replace the product within a reasonable time in accordance with the Law on Obligations.


Notice on how to file a consumer complaint

All complaints pursuant to Article 10 of the Consumer Protection Act (Official Gazette 41/2014) may be sent by buyer by post, fax or e-mail, as well as at the Seller's business premises / stores at Kovinska 27, 10090 Zagreb. If the complaint is filed in the premises / shops, the Seller is obliged to confirm his receipt in writing immediately.

Information required to file a complaint:

by mail - to: Kovinska 27, 10090 Zagreb,
by e-mail - to e-mail address: info@interfom.hr,
fax: +385 1 3498 312,

or directly at the premises at Kovinska 27, 10090 Zagreb. In order for the Seller to confirm the receipt of a written complaint under Article 10 (5) of the Consumer Protection Act and then to respond to the same, the Buyer must provide accurate information for the receipt thereof.Response to the Buyer's Objection The Seller shall give in writing, in accordance with the Consumer Protection Act, no later than 15 days from the receipt of the complaint. Otherwise, the Buyer may contact the State Inspectorate or the Consumer Protection Association.



The Seller is authorized, without notice, to change the contents of these Terms of Purchase, product range, prices, other information related to WebShop as well as all other content of "FOM WebShop", which is why users of "FOM WebShop" are obliged to review every time they visit the same web site its contents. Failure to do so relieves the Seller of any liability.


Intellectual property

The Seller gives Customers the right to use all services on "FOM WebShop" for personal purposes, for non-commercial purposes only. Changing the content on "FOM WebShop", in any form, is prohibited, as is copying, public performance and the like. The use of "FOM WebShop" content on other websites is prohibited.
The Seller reserves the right to grant the rights to publish any material, parts of "FOM WebShop" to a third party only in the case of a contract that governs the rights and obligations of the Seller and a third party that publishes the information.
When purchasing any product that is the subject of copyright or intellectual property rights, the Seller does not grant any additional rights of use and publication, except expressly granted the right or permission from the manufacturer / distributor of the product.


Other provisions

The technical specifications of individual products have been downloaded by the manufacturer. The seller is not responsible for any errors in the product description. The exact description and characteristics of the product The buyer can request at the e-mail address: info@interfom.hr

The Seller shall be exempt from any liability for damage that may occur on devices that allow access to "FOM WebShop" and data stored on the same devices when using "FOM WebShop" if it is caused by unlawful actions of third parties, computer viruses and the like, and other cases for which the Seller is not responsible. The Seller is also free from any liability in the event of circumstances that make it impossible to use "FOM WebShop".


Liability for material defects

The seller is responsible for the material defects of the product in accordance with the Law on Obligations (Articles 400-422).
The Seller is responsible for the material defects of the things that it had at the time of passing the risk to the Buyer, whether or not it was aware of it. The Seller shall also be liable for any material defects which occur after the transfer of risk to the Buyer if they are due to a cause that existed before. It is presumed that a defect that occurred within six months of the risk transfer has existed at the time of the risk transfer, unless the Seller proves otherwise or otherwise from the nature of the thing or the nature of the deficiency. The seller is not responsible for a minor material defect.

There is a material disadvantage:

  • if the item does not have the required properties for its regular use or for traffic,
  • if the item does not have the special-purpose properties for which the Buyer procures it, which was known or required to be known to the Seller,
  • if the thing does not have the characteristics and qualities that are explicitly or tacitly contracted or prescribed,
  • when the Seller has submitted an item that is not the same as the sample or model, unless the sample or model is shown for informational purposes only,
  • if the item does not have features that are otherwise present in other items of the same type and that the Buyer could reasonably expect by the nature of the item, especially taking into account the public statements of the Seller, the manufacturer and their representatives about the properties of the item (advertisements, item labeling, etc.);
  • if the item is improperly mounted, provided that the installation service is included in the fulfillment of the sales contract,
  • if the incorrect installation is due to defects in the installation instructions.

If the Buyer, on the basis of statements made by the manufacturer or his representative, expected the existence of certain characteristics of the item, the deficiency shall not be taken into account if the Seller did not know or need to know about these statements, or whether these statements were refuted by the time of the conclusion of the contract or did not affect the Buyer's decision. to contract.

The Seller is not responsible for defects if at the time of the conclusion of the contract they were known to the Buyer or could not remain unknown to the Buyer. The seller is also responsible for defects that the buyer could easily notice if he stated that the item had no defects or that the item had certain characteristics or features.


Dispute resolution

European Union-wide EU-wide regulations, as of February 15, 2016, can resolve online shopping disputes through the ODR platform. The platform can be used by both consumers and retailers, and can be filed in any of the 23 official EU languages. http://ec.europa.eu/consumers/odr/ 


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